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Solid Products and the Best, Most Reliable Support in the Industry! The Pegasus Imaging Technical Support Team prides itself on supporting each and every customer from project design through installation. First, Download the Latest Updates If you’re having an issue and believe it’s product -related, please make sure you’re taking advantage of the most recent updates. Service packs and new releases frequently offer fixes. To determine if you have the latest version, please download the PegConnect utility program from the following link: PegConnect. Please note that a Help File for each product may be found on the Start Bar under Pegasus, or in C:\Windows\Help. Check the FAQs Many answers can be found in the FAQ section. This section is frequently updated and is easily accessible at any time. |
 Then Take Advantage of our Free Unlimited E-mail SupportWe offer complete and timely support via e-mail at no charge, and usually respond in less than one business day. E-mail is used rather than phone support because a log is started, code snippets may be exchanged, and we can monitor issues. You are entitled to unlimited pre- and post-sales technical support via e-mail. |
 Non-Technical SupportIf you need pre-sales assistance such as product price, licensing, features, functions or any other non-coding questions, please contact our sales team. Pegasus offers unlimited, full-featured trial versions so you may fully evaluate its suitability and compatibility with your product or project. Phone Support Phone support is available through the purchase of the Chariot Support Agreement or by credit card online at a rate of $40 per every 15 minute increment. If you decide to purchase "on-demand" phone support, instructions will immediately be e-mailed upon receipt of your purchase. Need More? Purchase a Support Plan Pegasus offers three Support Agreements for those customers whose commercial products or projects are sensitive or critical in nature, where immediate response, latest released code, increased level of communication, and a higher level of customer service is important. Support Policies
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